Background Operations

Written by Mason Davis

Last published at: April 6th, 2022

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A background operation is processing that occurs "in the background" while a user is performing other tasks in the system. The two main background operations are updating matters from the US PTO via the Update Matter button on the matter details page and scheduled reports, which run at specified days and times.



To view background operations that are currently running, about to run or have run in the last 72 hours click on the background operations icon User-added image in the upper right of any page. Account administrators can see all background operations for the account. Non account administrators will only see background operations which they started.


The number of operations waiting to run and/or running will be shown in a small red circle in the upper right of the icon. In the list these operations have a light green background. This number will count down as operations finish.


The list shows several columns of information on the background operation.

 

Status The current status of the operation. 
  • Waiting: the operation has not yet started
  • Running - the operation has started.
  • Completed - the operation finished successfully
  • Failure - the operation finished unsuccessfully
  • Aborted - the operation was aborted by the user before starting
Operation A description of the background operation.
Started The local time the background operation started, if running or finished.
Ended The local time the background operation ended.
Result If currently waiting, an abort button is available to abort this operation and stop if from running.
if finished, the results of the operation are shown, Hover over the column to see the full text of the result.


For operations started by the current user, a drop-down alert will appear temporarily at the top of the page when an operation changes status.